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Your G8Way ... To Quality and Safeguards

To optimise success of the NDIS for Participants and service providers, a National Disability Insurance Scheme Quality and Safeguarding Framework (the Framework) has been established. The Framework is overseen by the NDIS Quality and Safeguards Commission. Safeguards under the Framework are designed to support Participants exercise choice and control. They aim to mitigate the risk of harm to Participants and ensure high quality supports are provided to them. Safeguards are established to help prevent harm. They are the measures we take to protect ourselves, the Participants, their families, our co-workers and even organisations to prevent something undesirable from happening.

In this section you will learn about the national Quality and Safeguarding Framework, privacy and confidentiality, commitment to quality and continuous improvement.

Functions of the NDIS Commission

The NDIS Quality and Safeguards Commission is responsible for a range of functions under the National Quality and Safeguarding Framework including a National Code of Conduct for providers, the worker screening check and compulsory orientation module. The requirements are intended to support Participants to be informed purchasers and consumers of NDIS supports and services and to live free from abuse, neglect, violence and exploitation.

The overall objectives of the NDIS Quality and Safeguarding Framework are to ensure NDIS supports:

  • uphold the rights of people with disability, including their rights as consumers
  • facilitate informed decision making by people with disability
  • are effective in achieving person-centred outcomes for people with disability in ways that support and reflect their preferences and expectations
  • are safe and fit for purpose
  • allow Participants to live free from abuse, violence, neglect and exploitation and
  • enable effective monitoring and responses to emerging issues as the NDIS develops.

NDIS Outcomes Framework

Fundamentally, the NDIS was set up to allow people with disability to live “an ordinary life”: to fully realise their potential, to participate in and contribute to society, and to have a say in their own future – just as other members of Australian society do. The NDIS Outcomes Framework has been developed to measure goal attainment for individual participants and overall performance of the Scheme. There are eight Outcome Domain’s in the framework. These Domains help Participants think about goals in different life areas and assist planners to explore where supports in these areas already exist and where further supports are required.

In practice

These may help you as a support worker to work effectively to the Participant’s plan and the Service Agreement; understanding the goals identified and underpinning your commitment to quality delivery of the supports and services required to assist achievement of those goals and encourage continuous improvement of your service delivery.

The eight domains


Support Purpose

What is the Participant purchasing?

  • Choice and Control

  • Capacity Building

  • To improve life choices, Participants may seek support undertake tasks to manage their supports (requiring financial, organisational or management capabilities)

  • Daily living

  • Core Support

    Capital Supports

    Capacity Building

  • Participants may seek support to assist them with or supervise personal tasks (including assistance to travel) to enable them to live as autonomously as possible at home and in the community.

    Participants may require aids, equipment and vehicle modifications to support them to live independently or to assist a carer to support the Participant.

    With assessment, training, development and/or therapy Participants may increase their independence and community participation

  • Relationships

  • Capacity Building

  • Participants with complex or unclear needs or intensive and/or long-term support requirements will have a behaviour support plan that outlines positive behavioural support strategies for the Participant, their family and support persons to eliminate or reduce behaviours of concern

  • Home

  • Capital Supports

    Capital Supports

  • Participants may need home modifications to enable them to live safely and as independently as possible at home

    Some Participants require specialist housing solutions to cater for their signification support needs. While the NDIS Package covers the costs to be supported to live independently, separate funding is available to cover the costs of capital for any land and physical buildings assessed as reasonable and necessary.

  • Health and Wellbeing

  • Capacity Building

  • Due to the additional requirements or impact of their disability, Participants are encouraged to participate in activities, such as personal training, exercise and healthy diets to promote physical wellbeing

  • Lifelong Learning

  • Capacity Building

  • Participants may access skills training, advice, assistance with learning arrangements to support the transition from school to further education

  • Work

  • Capacity Building

  • Participants are supported to obtain and/or retain a job in the open or supported labour market (for example, Australian Disability Enterprises). Supports include workplace assistance, employment-related assessment and counselling. School Leaver Employment Supports also offer work experience, job-site training and linkages to ongoing employment support for Year 12s transitioning from school to work.

  • Social, Community and Civic Participation

  • Core Support

    Capacity Building

  • Participants who are at risk of being socially isolated, pursue activities that increase their participation in social/community and recreational activities

    Skills-based learning activities for Participants to develop greater independence to access the community. This includes innovative ways to deliver mainstream services and build capacity through camps, classes, coaching, mentoring, volunteering arrangements and peer-to-peer supports.