To optimise success of the NDIS for Participants and service providers, a National Disability Insurance Scheme Quality and Safeguarding Framework (the Framework) has been established. The Framework is overseen by the NDIS Quality and Safeguards Commission. Safeguards under the Framework are designed to support Participants exercise choice and control. They aim to mitigate the risk of harm to Participants and ensure high quality supports are provided to them. Safeguards are established to help prevent harm. They are the measures we take to protect ourselves, the Participants, their families, our co-workers and even organisations to prevent something undesirable from happening.
In this section you will learn about the national Quality and Safeguarding Framework, privacy and confidentiality, commitment to quality and continuous improvement.
The NDIS represents a fundamental change to how services for people with disability are funded and delivered across Australia. The NDIS Quality and Safeguarding Framework introduces a national approach to quality and safeguards in the NDIS and is designed to ensure high quality supports and safe environments for all NDIS Participants. The Framework was developed following intensive consultation and collaboration between all governments, people with disability, carers, service providers and other stakeholders.
The Framework provides a nationally consistent approach to help empower and support NDIS Participants to exercise choice and control, while ensuring appropriate safeguards are in place, and establishes expectations for providers and their staff to deliver high quality supports.
The NDIS Quality and Safeguards Commission (NDIS Commission) will implement the NDIS Quality and Safeguarding Framework. The NDIS Commission is an independent body working with providers to improve the quality and safety of NDIS supports and services, investigate and resolve problems, and strengthen the skills and knowledge of providers and participants across Australia. It is a national body established to oversee the role of service providers and support workers to help prevent the risk of harm, abuse, neglect or exploitation. The aim is to ensure consistent standards across Australia. The NDIS Commission has oversight of complaints, critical incidents, the Code of Conduct and registration and quality assurance of service providers.
It also promotes innovation, continuous improvement and best practice in the provision of supports.
Participants choosing to achieve their goals by working with registered providers, know that these service providers have met and been audited against the relevant NDIS Practice Standards to deliver quality supports and services.