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Your G8WAY… Into the NDIS Marketplace

The disability service sector in Australia has transformed to a marketplace where people with disability now have the independence to choose the support services they require to pursue their goals and aspirations.

The market-based approach of the NDIS (National Disability Insurance Scheme) means that there will be significant changes in the way that supports and services are demanded by and provided to Participants. It is designed to maximise the choice and control of Participants while providing incentives to service providers to efficiently and effectively deliver the supports and services that Participants want and need.

In this section you will learn about the NDIS which is facilitating this transformation of the disability services marketplace.

Key terms in the NDIS Marketplace

Here are some key terms to learn and use in the new language of the NDIS marketplace:


Someone who provides personal care, support and help to a person with disability and is not contracted as a paid or voluntary worker, often a family member or guardian.

Choice and control:

A Participant has the right to make their own decisions about what is important to them and to decide how they would like to receive their supports and who from.

Commonwealth Continuity of Support (CoS) Programme Services:

Provides disability support programmes, which continue once the NDIS is introduced, to ensure people accessing these services will continue to access the same supports if they do not become a Participant in the NDIS.

Funded Support Package:

The funding available to a Participant. There are 3 budgets in a support package: Core, Capacity Building and Capital.


Things a Participant wishes they could do or achieve in the future, with the help of the NDIS.

Information, Linkages and Capacity Building Services (ILC services):

Provides information, linkages and referrals to efficiently and effectively connect people with disability, their families and carers, with appropriate disability, community and mainstream supports.

Lived experience of disability:

A person’s own experience of living with a disability or having a close relationship with someone with disability e.g. a family member or partner.

NDIA National Disability Insurance Agency:

The independent Commonwealth agency administering the NDIS. It is responsible for planning, pricing and payments.

NDIS National Disability Insurance Scheme:

A new way of providing support for Australians with disability, their families and carers.

NDIS Quality and Safeguards Commission:

An independent Commonwealth agency established to improve the quality and safety of delivery of supports and services to NDIS Participants.


A person who meets the NDIS access requirements.

Person with disability:

A person who has any or all of the following: impairments, activity limitations (difficulties in carrying out usual age-appropriate activities), and participation restrictions (problems a person may have taking part in community, social and family life).


A written agreement worked out with the Participant, stating their goals and needs, and the reasonable and necessary supports the NDIS will fund. Each Participant has their own individual plan.

Provider/ service provider:

Someone who offers products, supports or services to help Participants achieve the goals in their plan.

Registered service provider:

A disability support or service provider that has met the NDIS Commission requirements for qualifications, approvals, experience, capacity and quality standards to provide a product, support or service.

Self-management (funding):

Participants who receive all or part of their NDIS funding and manage their payments for supports and pay their service providers directly.

Service agreement:

A contract between the Participant and the service provider they have chosen to deliver the supports and services in their Participant plan.

Support worker:

Someone who provides personal care, support and help to a person with disability and is paid to do so.

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