Seeing the NDIS Participant as a customer is a new way of working in the disability services marketplace. As a customer the NDIS participant will expect to be treated with the same respect as any customer would.
In this section, you will learn about customer-focussed service, supporting the Participant to meet their NDIS plan outcomes, providing choice and control and ensuring value for money.
The NDIS is changing the way the disability sector and those it supports receive government funding, through the introduction of individually funded packages that support a Participant’s NDIS plan.
The plan means the Participant has been through the NDIS planning process and has received an individually funded package that supports them to achieve the goals identified in their NDIS plan. This means the person:
In order to achieve goals, it’s important to have a plan. All eligible Participants will have an NDIS plan. This plan is person-centred, developed with the Participant and identifies the aspirations and goals the Participant wishes to achieve, and the support required to achieve them. Remember that goals can change and the plan should be reviewed as things for the Participant change.
Within the NDIS environment, your responsibility is to provide supports and services to Participants to implement their plan. Things you need to do include:
An NDIS plan is tailored made for each Participant. It reflects their goals at a point in time and may be reviewed and amended to reflect changes in a person’s circumstances and priorities.