Seeing the NDIS participant as a customer is a new way of working in the disability services marketplace. As a customer the NDIS participant will expect to be treated with the same respect as any customer would.
In this section, you will learn about customer-focussed service, supporting the Participant to meet their NDIS plan outcomes, providing choice and control and ensuring value for money.
Expectations ebb and flow and each Participant will have different needs. To fulfil those needs you will need to know what they are and how the Participant expects you to meet them.
Common expectations of the Participant include a support worker who:
When you ask Participants about their satisfaction with the services and supports you provide, you might find additional expectations arise. These may be addressed on an individual basis or as part of improving customer experience generally. A few additional things Participants may expect are:
Think Local Act Personal shared the following tips on how to be person-centred
People with disability who are Participants of the NDIS have the power to choose.
To stay relevant in this environment your organisation and your support worker role will need to be focussed on the customer and conscious of the support, services and experiences on offer.